In general, please allow 2-7 business days for us to process your orders.
These shipping delays may vary (shorter or longer) in some cases depending on the demand. Do not hesitate to message us at firstname.lastname@example.org for any questions.
There may be an occasional delay due to Customs Clearance processes or out of stock items.
Shipping cost is free for orders above $50 USD.
Shipping time can take 2-20 business days depending on where you live (this does not include the time it takes for us to process your order, please read the previous slide).
Typically 2-8 business days for US and UK orders.
Please contact us if you are unsure about whether or not we can ship to your specific country.
Please be aware that UltraVe does not have any control over any duties, customs, and taxes levied by the country your order is being shipped to. We cannot tell you what the cost will be as these charges can vary and as the packages that go through customs are randomly selected.
It is important to make sure that the e-mail you entered is correct. Do not place a new order before going through these two steps below:
Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two.
Step 2: Contact UltraVe customer support. Send an email with your nameand order number to email@example.com so that we can verify if the order has been registered in the system.
For international orders, If the tracking says your order was delivered but you haven't received it yet, contact customs right away! There is a chance you need to pick up the package.
If the number of working days stated in your order confirmation have passed, please contact firstname.lastname@example.org. If the number of workings days detailed in your order have not passed, we kindly ask for your patience.
We only do a size exchange.
Pack your items with their tags and invoice included in the original packaging.
You are allowed to exchange for one time only so make sure to order the correct size
The items must be in their original condition (never worn or washed).
You can return the product for up to 30 days from the date you receive it.
You will have to pay the return shipping and we will shoulder the shipping cost for the new item.
After mailing the item back, kindly send us the copy of the receipt and the Tracking Number via email so we can monitor the package.
We accept returns if it is a result of our error (you received an incorrect or defective item, etc.) and we will cover the shipping costs.
Returns not accepted if it is due to a change of mind.
Please check this link to track your orders: https://www.17track.net/en
If you can't find it, You can e-mail us at email@example.com telling us the e-mail you used to purchase and your order number.
1. always use cold water.
2. don't use bleach or other strong detergent products.
3. It requires a hand wash
4. do not put your clothes in a machine dryer (natural air dry)
5. wash similar clothes together and we're not just talking about colors.